FAQ's

Where can I track my order? 

Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider (for expedited shipping only).  *Customers should anticipate delays in delivery times due to a significant increase of parcel volumes and safety measures implemented by Canada Post.  Thank you in advance for your patience!

What's your return policy? 

For sanitary reasons and the safety of our workers we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@maskit.ca with details of the product and the defect.

We will respond you via e-mail, within 24 hours, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Where do you ship to? 

We ship worldwide.

How long will it take for my order to arrive? 

For Canadian orders your order should arrive between 3-10 business days. For US orders, your order should arrive between 7-12 business days depending on your State. Generally, orders shipped internationally are in transit for 4 - 22 business days.  *Customers should anticipate delays in delivery times due to a significant increase of parcel volumes and safety measures implemented by Canada Post. We thank you in advance for your patience!